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Each workshop as described above is one-half day in length (3 hours)
with ample breaks provided. A variety of learning methods will be
employed including small and large group discussions and activities,
partner exercises, individual self-assessments, role-play and video.
The emphasis is on an interactive experience for participants. Each
session incorporates a skills practice using real-life situations
in order to provide participants with an opportunity to practice
the skills taught in a low-risk environment (thereby facilitating
the transfer of skills to the job). Participants will also develop
an action plan for implementing the skills when they return to work.
How to Deal with Difficult People
Sooner or later, most people encounter difficult people at work
or in life. In this workshop, participants will learn strategies
for managing difficult people. We will discuss how to manage several
types of difficult people – from Complainers to Know-It-Alls.
Service Excellence
In this workshop, we will discuss how to provide excellent customer
service. Participants will learn four principles of stellar customer
service:
Service: Make serving others your #1 priority
Attitude: How you think about others is how you will treat them
Consistency: Set high service standards and live them every day
Teamwork: Look for ways to make each other look good
Understanding Yourself and Others: The
Myers-Briggs Workshop
A common experience in people’s lives is that they notice
that their family, friends and coworkers don’t experience
the world in the same way they do. The Myers-Briggs Type Indicator
(MBTI) is a model of personality that gives insight into how and
why people understand and approach the world in such different ways.
This workshop provides an introduction to the MBTI. Participants
will learn about the eight preferences and the 16 types. We will
discuss how this information can be used to understand and relate
to others more effectively. (Optional feature: participants can
complete a self-scoring MBTI instrument during the session so they
can learn their own “type.”)
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