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Problems uploading files
When you try to upload a file to a Windows Live SkyDrive folder, you may receive one of the following error messages:
Click to expand:
| SkyDrive can't upload this file |
Your file couldn't be uploaded for one of the following reasons:
- There was an internal error in SkyDrive. Try to upload the file again.
- The connection to SkyDrive was lost during the file transfer, or you were not signed in to SkyDrive. Sign in to Windows Live SkyDrive with your Windows Live ID (The e-mail address and password that you use to sign in to Windows Live programs and services such as Windows Live Hotmail and Windows Live Messenger; Microsoft services such as Xbox LIVE, MSN, and Office Live; and other places where you see the Windows Live ID logo.) , and then try to upload the file again.
- You don't have the correct permissions (A setting that lets you limit who can see and download files from your folders.) to access the file. If the file resides on a server, make sure that you have the correct permissions for the file, and then try to upload the file again. For more information about getting permissions to access the file, contact your system administrator.
- The file may have the same name as a subfolder (A folder that you create inside a top-level folder.) in the folder that you're trying to upload the file to. Rename the file or subfolder, and then try to upload the file again.
- You don't have the correct permissions to upload the file to the folder that you selected. Select a folder that you have permissions to, and then try to upload the file again.
- There may be two or more files in the upload list that have the same name. You can't add multiple files that have identical file names to the list of files to be uploaded. If the file with the duplicate name is a different file, rename that file, add it to the list of files to be uploaded, and then try to upload the file again.
- The file size is 0 bytes. This indicates that the file is damaged and can't be uploaded to SkyDrive.
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| This file is too big |
The file is larger than 50 MB. Try reducing the file size, and then try to upload the file again.
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| You're out of storage |
You can't upload the file because it would cause your account to exceed the total storage limit. To see how much storage space you have remaining, look at the storage meter on the Windows Live SkyDrive website.
To create more space in your SkyDrive account, delete files that you no longer need, or use a file compression program to make the file smaller, and then try to upload the file again.
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| SkyDrive can't upload this file to this location |
The folder path is too long. The entire folder path, including the file name, must contain fewer than 255 characters. Shorten the name of your file or the name of subfolders in SkyDrive, or select a subfolder (A folder that you create inside a top-level folder.) that's closer to the top-level folder (A folder that appears in the Documents, Favorites, or Photos sections on the Windows Live SkyDrive home page. Also known as a root folder.) , and then try to upload the file again.
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| This file contains restricted characters |
The file name contains characters that aren't allowed. Rename the file to remove the restricted characters, and then try to upload the file again.
Restricted characters include:
- Forward slash (/)
- Backward slash ( \ )
- Colon ( : )
- Asterisk ( * )
- Question mark ( ? )
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- Less than ( < )
- Greater than ( > )
- Vertical line ( | )
- Semicolon ( ; )
- Quotation mark ( " )
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| SkyDrive can't find this file |
The file may have been moved, renamed, or deleted before you tried to upload it. Locate the file, and then try to upload the file again.
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| SkyDrive can't access this file |
The file may be open in another program, such as a text editor or photograph editor. Save any changes to the file, close the program, and then try to upload the file again.
If the file is on a removable media device, such as a CD or a USB flash drive, the file may not be available. Make sure that the removable media device is correctly connected to the computer, and then try to upload the file again.
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| SkyDrive can't upload folders |
At this time, you can't upload folders to SkyDrive. In SkyDrive, create a new folder or subfolder (A folder that you create inside a top-level folder.) with the same name as the folder that you tried to upload, and then upload the files to the new folder.
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Notes
- Please respect the intellectual property of others. Uploading or sharing copyrighted material without authorization is prohibited under the Microsoft Service Agreement and the Code of Conduct, and is a violation of the law.
- Microsoft may limit the number of files that each user can upload to SkyDrive each month.
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