University of the Sciences in Philadelphia

USP Alumni Association Merchandise
Frequently Asked Questions

Return Policy

We will return or exchange any and all products if the customer is not completely satisfied. The full sales price of merchandise being returned will be refunded to the customer. Any additional charges for shipping will be paid by the customer with the exception of orders that have either been damaged in shipping or incorrectly filled.

Privacy Policy

TotalBru does not rent, sell or exchange information about its customers. Access to information about our customers is restricted; third parties that require access to customer information in order to provide operational or other support services to TotalBru, must agree to safeguard customer information in strict compliance with TotalBru policy.

TotalBru gathers only the customer information that is needed to administer its business, provide superior service and communicate offers on merchandise and services that TotalBru believes will be of interest to its customers.

Q: Where are orders shipped from?

Full Force Promotions/TotalBru Marketing
Conshohocken, PA

We use UPS Ground service for all orders.

Q: Where is my credit card info going?

The company handling the order processing and fulfillment of all orders is TotalBru Marketing in Conshohocken, PA.

Q: Why can’t I order by phone or online?

We hope to build an e-commerce site for this catalog and have plans to expand the product line based on alumni support.

Q: Can I get my order shipped in less than 7-10 days?

We will do our best to expedite orders that are marked ASAP but we cannot guarantee availability of any items or in-hands dates.

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